Returns & Refunds
Changed your mind? Return any item within 30 days of delivery for a full refund — no questions asked.
How to return an item
- 1
Request a return
Email us your order number and the items you want to return.
- 2
Pack your item
Use the original box with all accessories, manuals and cables included.
- 3
Ship it back
Drop the parcel off with the prepaid label we email you.
- 4
Get your refund
We refund your original payment method within 5 business days of receiving it.
What can be returned
Most items can be returned within 30 days of delivery as long as they are in like-new condition with all original packaging and accessories.
For hygiene reasons, in-ear headphones and earbuds can only be returned if the seal is unbroken, unless they are faulty.
Return shipping
Returns of faulty, damaged or incorrect items are always free. For change-of-mind returns we provide a prepaid label and deduct the original shipping cost from your refund.
Refunds
Refunds go back to your original payment method, including any sales tax paid. Your bank may take a few extra days to show the credit.
Exchanges and warranty
Want a different color or model? Return the original and place a new order. Faults after 30 days are covered by the manufacturer warranty and we will help you file the claim.
Need to start a return?
Contact our support team with your order number and we will take it from there.