Frequently Asked Questions
Quick answers about ordering, payment, shipping, returns and warranties. Can't find what you need? Our team is one message away.
Orders & payment
Which payment methods do you accept?
We accept all major credit and debit cards. Payment details are encrypted and never stored on our servers.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Contact us with your order number as soon as possible and we will update or cancel it.
Do I need an account to order?
An account lets you track orders, save a wishlist and check out faster. Creating one is free and takes less than a minute.
Shipping & delivery
How much does shipping cost?
Standard shipping is free on orders over $100. Orders under $100 ship for a flat $9.99.
How long does delivery take?
Orders placed before 2 PM on a business day ship the same day and usually arrive within 3–5 business days.
How can I track my order?
We email you a tracking link when your order ships. You can also see every order on the My Orders page of your account.
Returns & warranty
What is your return policy?
You can return any item within 30 days of delivery for a full refund, as long as it is in like-new condition with its original packaging.
When will I get my refund?
Refunds are issued to your original payment method within 5 business days of us receiving the return.
Are your products genuine and under warranty?
Yes. Everything VoltEdge sells is brand-new, sourced from the manufacturer or an authorized distributor, and comes with the full manufacturer warranty.
Still have questions?
Our support team is happy to help with orders, products and returns.